Acceptable Use Policy

Effective: September 7, 2026 · Last updated: September 7, 2026

Reports and notices: abuse@streamloop.app

Streamloop lets customers broadcast pre-recorded videos they own or are authorised to use as a continuous live stream on YouTube, Twitch, or another supported streaming platform, through accounts they own or are authorised to manage. This policy sets out what the service may and may not be used for, how to report a problem, and what we do about it. It forms part of our Terms of Service.

1. Your responsibilities

You may only upload and broadcast content you have the right to use. That means content you:

• created yourself and hold all necessary rights to broadcast, or
• own the rights to, or
• hold a licence or written permission to broadcast in this way.

Your rights must cover all material included in the upload, including music, footage and images, and the intended manner of use, including continuous or repeated live streaming where applicable.

Uploading or broadcasting anyone else's copyrighted work without permission or another lawful basis — films, TV, music, games footage, other creators' videos, or any other protected material — is not allowed.

You confirm you have the necessary rights each time you upload a file, and that confirmation is recorded against your account.

Eligibility. You must be at least 18 years old, or the age of majority where you live if that is higher.

Platform rules. You are responsible for complying with the terms of every platform you broadcast to. By connecting a YouTube account you agree to be bound by the YouTube Terms of Service and acknowledge the Google Privacy Policy; Streamloop's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. By connecting a Twitch account you agree to the Twitch Terms of Service.

Your account. You are responsible for everything done through your account, including by anyone you authorise to access it. Personal login credentials may not be shared. Authorised team members may access the service through supported team or workspace features. Accounts may not be sold or transferred. If you use Streamloop on behalf of clients — as an agency, studio, or authorised reseller — you are responsible for their content as if it were your own, and you must ensure they have agreed to this policy.

2. Prohibited content

Regardless of who owns the rights, the following may not be uploaded to or broadcast through Streamloop under any circumstances:

• Sexual or adult content, including nudity, sexually explicit material, and content that sexualises any person.
• Any content involving the sexual abuse or exploitation of minors. We immediately disable access to suspected child sexual exploitation material and restrict the associated account pending review. Confirmed violations result in permanent termination. We preserve relevant information and report to competent authorities in accordance with applicable law.
• Fraud and scams, including fake giveaways, impersonation of public figures or brands, phishing, and any broadcast designed to mislead viewers into sending money or information. This includes looped "giveaway" or "double your crypto" streams.
• Unauthorised rebroadcast of live events, including sports, television channels, and pay-per-view content.
• Violence, terrorism, and extremism, including graphic violence, content that promotes or glorifies violent acts, and material from terrorist organisations.
• Hate speech and harassment targeting people on the basis of race, ethnicity, religion, nationality, disability, gender, sexual orientation, or similar.
• Gambling-related content, whether licensed or unlicensed.
• Illegal activity, including the sale or promotion of illegal goods and content that breaks the law where it is broadcast.
• Defamation, meaning false statements that damage a real person's or organisation's reputation.
• Spam and unsolicited marketing, including streams that exist mainly to push viewers toward unsolicited commercial offers, or that breach anti-spam law.
• Malware or malicious content, including streams that direct viewers to harmful links or software.

Prohibited uses of the service itself. Separately from what you broadcast, you may not:

• use unauthorised automation or access methods, scrape the service without permission, or circumvent the limits of the interfaces and APIs we provide;
• probe, interfere with, overload, or attempt to gain unauthorised access to the service, its infrastructure, or other customers' accounts;
• reverse-engineer or copy the service, or use it to build a competing product;
• resell, redistribute or sublicense access to the service without our written permission. Managing broadcasts for clients does not, by itself, constitute resale;
• use the service for anything other than broadcasting content you own or are authorised to use — for example as general file storage, a file-sharing host, or a relay for content you have no intention of streaming;
• create accounts to evade a suspension, termination, or strike.

Payment abuse. Fraudulent transactions and knowingly false or abusive payment disputes are prohibited. Nothing in this policy restricts your right to dispute a charge in good faith under applicable law or your payment provider's rules.

Content must also comply with the rules of the platform it is broadcast to. A stream that YouTube, Twitch, or another destination would remove for violating its rules is not permitted here either.

We may remove content and suspend or terminate an account for a breach of this section without prior notice, subject to the notice, restoration and appeal procedures in Sections 4–7 and applicable law.

3. What Streamloop does and doesn't do

Streamloop stores the files a customer uploads and plays them out as a live stream to an account the customer owns or is authorised to manage on a third-party platform. The customer chooses what to upload, what to broadcast, and where. The customer is the publisher of the stream and is responsible for its content.

Streamloop does not select, edit, or promote customer content, and does not make it available to the public directly — streams appear on the customer's chosen channel on the destination platform.

Platform copyright systems. Broadcasts sent to YouTube or Twitch pass through the destination platform's own copyright systems. These provide an additional detection and enforcement layer, including automated checks where applied by the platform. If YouTube or Twitch blocks or removes a customer's stream for copyright reasons, that action is visible to us and triggers a review of the affected account under Section 8.

Destination-platform moderation supplements, but does not replace, Streamloop's own enforcement of this policy. All streams remain subject to our reporting, review and enforcement procedures, regardless of the destination platform.

4. Reporting a breach

To report prohibited content of any kind, email abuse@streamloop.app. Tell us where you saw it, when, and what the problem is. We acknowledge reports within one business day and act on serious reports immediately, subject to the shorter copyright deadlines in Section 5.

Copyright notices. To report a copyright infringement, email abuse@streamloop.app, preferably with "Copyright" in the subject line. A notice under the Georgian statutory procedure in Sections 5 and 6 must include:

1. The rights holder's full name or legal name, identification or personal number, actual and legal addresses, telephone number, and email address.
2. A description of the copyrighted work or other protected material and the facts that provide a reasonable basis for claiming that the rights holder's rights have been infringed.
3. Sufficient information to identify the disputed material. Provide the channel or stream address, and the date and time you saw it where available, so we can identify the relevant files and account.

If you act for the rights holder, also identify yourself, provide your contact details, and explain your authority to act on their behalf. We accept notices from rights holders, their authorised agents, and platforms or other intermediaries authorised to act on their behalf.

Please also include a statement that you believe in good faith the use is not authorised by the rights holder, their agent, or the law; confirmation that the information is accurate; and your signature, which may be typed or electronic. We will not reject an otherwise legally sufficient notice solely because it omits these additional statements, a signature, or the suggested subject line.

5. What we do when we receive a report

Our standard procedure is as follows, except where the shorter statutory copyright deadlines below apply:

• Within one business day of receiving a valid report, we acknowledge it and open a review.
• Within two business days of receiving the valid report, we stop the broadcast and disable access to the files in question. Where infringement is obvious, or a report involves the most serious categories in Section 2, we act immediately.
• We notify the customer in writing of what was removed or restricted and why. The customer may dispute a copyright removal through the counter-notice process in Section 6 or appeal another enforcement decision under Section 7.
• We keep a record of every notice, the action taken, and the account involved.

Statutory copyright deadlines. For a notice meeting the requirements of Article 59(10) of the Law of Georgia on Copyright and Related Rights, we follow Article 60¹: we promptly remove the identified material or restrict its availability through Streamloop, including stopping the affected broadcast, no later than 24 hours after receiving the notice. We immediately notify the affected customer in writing of the action, its reasons, and the counter-notice process. We also inform the rights holder in writing within 24 hours of receiving the notice of our decision and the measures taken. These deadlines take precedence over the standard business-day timeframes above.

A content restriction covers the identified files, not just the current broadcast. While the restriction remains in place, it applies to scheduled starts and automatic restarts through Streamloop as well.

If a report lacks information required by law or needed to identify the material, we ask for the missing information. We may still act on a credible incomplete report where the breach is obvious. We do not delay action on a legally sufficient copyright notice while seeking optional additional information.

Complaint records include the affected content, relevant correspondence, review decisions and any strikes or account restrictions. We retain records reasonably necessary to handle complaints, document decisions and identify repeated violations, in accordance with applicable law and our Privacy Policy.

6. Disputing a copyright removal (counter-notice)

A customer who believes a copyright removal or restriction was applied unlawfully, including because of mistake or misidentification, may send a counter-notice — a request for restoration — to abuse@streamloop.app. Under the Georgian statutory procedure, the request must contain:

1. The customer's full name or legal name, identification or personal number, actual and legal addresses, telephone number, and email address.
2. Identification of the material removed or restricted and the website address where it was located before the action was taken, such as the relevant channel or stream address.
3. A reasoned explanation of why the material does not infringe the rights identified in the original notice. This may include evidence of ownership, a relevant licence, written authorisation, or another lawful basis for the use.

Please confirm that the information is accurate and provided in good faith, and include a typed or electronic signature. We process an otherwise legally sufficient request even if it does not include these additional statements or a signature.

We forward a counter-notice meeting the applicable legal requirements to the rights holder within 24 hours of receiving it. The rights holder must provide us with a court order securing the claim for removal of the disputed material or restriction of its availability within 14 calendar days after the forwarded counter-notice is delivered to them.

If the rights holder does not provide that court order within the 14-day period, we restore the removed material or the restricted access to it. A statement that the rights holder intends to take legal action, or that proceedings have been filed without the required court order, does not by itself prevent restoration. We do not withhold restoration solely because the copyright dispute remains unresolved.

7. Strikes and repeat breaches

We operate a strike system for repeat infringement:

• First valid infringement report: Content removed or restricted, written warning, strike recorded
• Second valid infringement report: Content removed or restricted, all of the customer's streams paused for seven days, strike recorded
• Third valid infringement report: Account terminated; remaining balance handled per Terms of Service

We review each report for validity and document the basis for the action taken. Multiple reports concerning the same underlying incident do not automatically result in multiple strikes. A strike is an account-enforcement measure, not a court determination of infringement.

Strikes stay on the account for 12 months. The same escalation applies to breaches identified through our own review, including a review triggered by a platform copyright block or removal, and to confirmed breaches of other provisions of this policy.

We may skip steps and terminate immediately for serious or obviously deliberate infringement, the most serious breaches in Section 2, accounts created to evade a previous termination, or where required by law. Immediate protective restrictions pending review remain available as described in Sections 2 and 9.

Appeals. Customers may appeal a strike or account restriction by emailing abuse@streamloop.app. Strikes issued in error will be removed, and any resulting account restrictions will be reassessed. This appeal process does not replace the copyright counter-notice process in Section 6 or extend its deadlines.

8. Our own review

In addition to acting on reports, we review accounts and uploads at our own initiative, including newly created accounts, unusually large uploads, files whose names or descriptions suggest third-party commercial content, and streams sent to destinations other than major platforms. Uploaded files are screened automatically for sexual content and flagged for human review. This screening is separate from copyright review and does not establish ownership or permission to broadcast a file.

Platform-triggered reviews. A copyright block or removal of a customer's stream by YouTube or Twitch triggers a review of the associated Streamloop account. We review the affected broadcast and files, the available platform information, and the account's previous notices and strikes. Where a report, a platform action, or our own review raises a copyright concern, we may request evidence that the customer is entitled to upload and broadcast the material, such as a relevant licence, written authorisation from the rights holder, or evidence of original production.

Where the review identifies a breach, we stop the affected broadcast, restrict the files and apply the procedure in Sections 5 and 7, including immediate action for obvious infringement. Copyright notices and counter-notices follow Sections 4–6. A platform action triggers review; it does not, by itself, establish that the customer has infringed copyright.

9. Suspension and termination

We may suspend or terminate an account, remove content, or stop a broadcast where we reasonably believe this policy or our Terms of Service have been breached. Where possible we notify you first; where the breach is serious we act first and notify after. Copyright removals and restrictions, including notification and restoration, follow Sections 4–6. Our general suspension and termination powers do not override that procedure or any obligations imposed by applicable law.

While a restriction is in place, the affected content must not be broadcast, scheduled, restarted or re-uploaded to circumvent that restriction.

Unused balance on a terminated account is handled as set out in the Terms of Service.

10. Misuse of this process

Submitting a knowingly false or bad-faith notice or counter-notice is prohibited and may expose the sender to liability. An unsuccessful report or challenge made in good faith does not, by itself, constitute misuse.

11. Contact

Reports, copyright notices, counter-notices, and enforcement appeals: abuse@streamloop.app

General support: support@streamloop.app

Copyright notices and counter-notices sent to our previously published address, contact@streamloop.app, are also accepted and handled under the same deadlines.

We acknowledge reports and routine copyright correspondence within one business day. The 24-hour and 14-day statutory periods in Sections 5 and 6 run in calendar time, including weekends and public holidays, and take precedence over business-day response timeframes.